Frustrating Doesn't Even BEGIN To Cover It

I am so damn frustrated with the medical profession. They hold your life and the life of your loved ones in their hands, and you definitely see some serious moral superiority. Wow. So, as we were getting ready for my mom to be discharged, a day earlier than we were originally told, the case manager comes up and tells me they have no insurance for her. Really? When I checked her purse after she was admitted, all of her cards and such were exactly where they were supposed to be, except for the insurance stuff. They were loose in the bottom of the purse. Mom said she gave them the info in the ER. So that had to be taken care of.

Then we get home, and have some questions (including getting FMLA leave handled for me --- I've got plenty of sick time and vaycay to get us through this crisis, but I need the paperwork done). Anyway, we called the office of the practice for the two docs on the discharge paperwork. However, their office personnel say Mom isn't their patient because she hadn't had an office visit before the accident and referred us to her general practitioner. Really? Questions about a fracture of the C-2 vertebra need to be referred to a doctor who hasn't treated the injury? I am about to lose my freaking mind.

And at the end of it all, I'd really like to keep my job too. But I HAVE to get this paperwork handled and those keepers of the Gods of Medicine are really starting to piss me off.