Monday, January 27, 2014

Watch Those Receipts!

When I was shopping at Target the other day, I picked up a black cami/tank top for the Princess. She needed a new one, and it was marked down 30%  so I added it to my cart. I had picked up quite a few other things and my total at checkout was just about what I thought it be, but nevertheless, I quickly scanned the receipt out of habit before I left the store.

While scanning, I noticed that the tank top had rung up as $9 instead of the $6.30 that was on the tag. I dug through my bags to be sure I hadn't gotten one that had NOT been marked down by mistake. Nope, there was the bright orange clearance sticker. So I took the tank and my very full cart over to Customer Service to get the price adjusted.

Yeah, it was only $2.70, and yeah, every single thing in my cart was either clearanced or sale with coupons or both, but in my world, $2.70 is $2.70 and it was worth the hassle of standing in line and getting my $2.70 back. The lady in Customer Service was as friendly and nice as she could be and handled my issue as quickly as possible and I was on my way.

Don't ever be worried about causing "a problem" when something doesn't ring up right. Yes, it can be a pain sometimes, but mistakes happen and as long as you are nice, 99% of the time, Customer Service will be, too. It is YOUR money and you worked hard for it.

5 comments:

  1. Amen for that... I don't shop often, but I've found SO many mistakes in my receipts (grocery store is a big one), so I make a point to quickly scan the receipt before going out. I've gone back to the store next day when they shorted me $2 for some salad dressings. I think I stopped being embarrassed of asking for such a small amount back after I totaled and saw that I had recovered over $27 in just 4 months' worth of shopping, due to mistakes in my receipt or misapplication of coupons.

    Likewise, I'm shopping a lot less at a particular Acme store here in town, because the lady always has an attitude. She was the primary person I had to deal with at the beginning, so she knows that if I am going to the CS desk, it's because someone made a mistake on my receipt. However, sometimes they have a young manager there, and he's the nicest and easiest person to deal with.

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  2. I always watch the prices, they are often wrong. At our grocer store if the price is wrong you get the item free. I don't think that is fair to them but it is their policy.

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  3. We were in the same boat! I posted about the same thing today. Sad that we have to be so vigilant just to make sure we're paying what we are supposed to be paying.

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  4. I've been known to go back for .75. Good for you for taking card of it.

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